:root {
  --support-bg: #f5f1e7;
  --support-surface: rgba(255, 252, 246, 0.88);
  --support-surface-strong: rgba(255, 251, 243, 0.96);
  --support-ink: #193124;
  --support-muted: #647264;
  --support-border: rgba(43, 73, 52, 0.12);
  --support-shadow: 0 20px 44px rgba(24, 43, 31, 0.10);
  --support-gold: #d59642;
  --support-rose: #a5533b;
  --support-sage: #dbe8d5;
  --support-ink-soft: #edf4ea;
}

body.support-portal-body {
  margin: 0;
  min-height: 100vh;
  min-height: 100dvh;
  font-family: 'Manrope', 'Segoe UI Variable', 'Avenir Next', sans-serif;
  color: var(--support-ink);
  background:
    radial-gradient(circle at top left, rgba(120, 157, 92, 0.18), transparent 26%),
    radial-gradient(circle at 86% 14%, rgba(223, 169, 96, 0.18), transparent 22%),
    linear-gradient(180deg, #fdf9f1 0%, #f5f1e7 52%, #ece7da 100%);
}

.support-portal-app {
  min-height: 100vh;
  min-height: 100dvh;
  padding: 14px;
}

.support-portal-app--locked {
  display: none;
}

.support-topbar {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  padding: 12px 14px;
  border-radius: 24px;
  background:
    radial-gradient(circle at top left, rgba(112, 154, 93, 0.22), transparent 34%),
    linear-gradient(135deg, #1a4728 0%, #295436 58%, #2f613c 100%);
  color: #f6f8f2;
  box-shadow: 0 16px 36px rgba(17, 39, 25, 0.18);
}

.support-topbar__brand {
  display: flex;
  align-items: center;
  gap: 14px;
}

.support-topbar__home {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 5px 10px 5px 8px;
  border-radius: 999px;
  background: rgba(17, 31, 18, 0.28);
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.05);
  color: #fff;
  text-decoration: none;
}

.support-topbar__home .brand-lockup {
  gap: 8px;
}

.support-topbar__brand h1 {
  margin: 0;
  font-size: 21px;
  letter-spacing: -0.04em;
}

.support-topbar__brand p {
  margin: 2px 0 0;
  font-size: 12px;
  color: rgba(246, 248, 242, 0.8);
}

.support-topbar__actions {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.support-topbar__button,
.support-topbar__link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  height: 38px;
  padding: 0 14px;
  border: 0;
  border-radius: 15px;
  background: rgba(255, 255, 255, 0.12);
  color: #f6f8f2;
  font: inherit;
  text-decoration: none;
  cursor: pointer;
}

.support-topbar__button--primary {
  background: rgba(255, 255, 255, 0.22);
}

.support-topbar__link--hidden {
  display: none;
}

.support-banner {
  margin-top: 12px;
  padding: 12px 14px;
  border-radius: 18px;
  background: rgba(255, 248, 221, 0.9);
  border: 1px solid rgba(201, 148, 54, 0.18);
  color: #6a4f1b;
}

.support-banner[data-tone="success"] {
  background: rgba(227, 244, 232, 0.92);
  border-color: rgba(67, 128, 82, 0.18);
  color: #275234;
}

.support-help-callout {
  display: grid;
  gap: 4px;
  text-decoration: none;
  color: inherit;
  border: 1px solid rgba(45, 73, 53, 0.12);
  box-shadow: var(--support-shadow);
}

.support-help-callout strong {
  font-size: 16px;
  letter-spacing: -0.03em;
}

.support-help-callout span:last-child {
  color: var(--support-muted);
  font-size: 12px;
  line-height: 1.45;
}

.support-help-callout__eyebrow {
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: #6b7d68;
}

.support-help-callout--auth {
  margin: 0 0 14px;
  padding: 14px 16px;
  border-radius: 18px;
  background:
    radial-gradient(circle at top right, rgba(213, 150, 66, 0.16), transparent 34%),
    linear-gradient(135deg, rgba(239, 246, 232, 0.96), rgba(255, 251, 241, 0.96));
}

.support-help-callout--banner {
  margin-top: 12px;
  padding: 14px 16px;
  border-radius: 20px;
  background:
    radial-gradient(circle at top right, rgba(213, 150, 66, 0.18), transparent 30%),
    linear-gradient(135deg, rgba(244, 248, 239, 0.94), rgba(255, 249, 237, 0.96));
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
}

.support-help-callout__action {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 12px;
  border-radius: 999px;
  background: rgba(32, 77, 44, 0.92);
  color: #f8fbf5 !important;
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.support-panel {
  border: 1px solid var(--support-border);
  background: var(--support-surface);
  backdrop-filter: blur(18px);
  box-shadow: var(--support-shadow);
}

.support-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.88fr) minmax(360px, 1.12fr);
  gap: 12px;
  margin-top: 12px;
  align-items: start;
}

.support-detail-panel {
  grid-column: 1 / -1;
}

.support-thread-shell {
  width: min(100%, 860px);
  margin: 0 auto;
}

.support-compose-panel {
  grid-column: 1 / 2;
}

.support-list-panel {
  grid-column: 2 / 3;
}

.support-portal-app--no-thread .support-detail-panel {
  display: none;
}

.support-panel {
  border-radius: 24px;
  padding: 12px;
}

.support-panel__head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: start;
  margin-bottom: 10px;
}

.support-panel__head h2,
.support-detail-head h2 {
  margin: 0;
  font-size: 17px;
  letter-spacing: -0.04em;
}

.support-panel__head p,
.support-detail-head p {
  margin: 4px 0 0;
  font-size: 11px;
  color: var(--support-muted);
}

.support-chip-button,
.support-primary-button,
.support-quick-kind {
  font: inherit;
  cursor: pointer;
}

.support-chip-button,
.support-quick-kind {
  height: 24px;
  padding: 0 8px;
  border-radius: 999px;
  border: 1px solid rgba(45, 73, 53, 0.12);
  background: rgba(255, 255, 255, 0.72);
  color: var(--support-ink);
  font-size: 10px;
  line-height: 1;
}

.support-primary-button {
  height: 34px;
  padding: 0 14px;
  border: 0;
  border-radius: 12px;
  background: linear-gradient(135deg, #295436, #3d7049);
  color: #f7faf4;
  font-weight: 700;
  box-shadow: 0 14px 24px rgba(30, 60, 37, 0.16);
}

.support-form-grid,
.support-filter-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.support-form-grid--details {
  margin-top: 10px;
}

.support-field {
  display: grid;
  gap: 5px;
}

.support-field--wide {
  grid-column: 1 / -1;
}

.support-field span {
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: #617163;
}

.support-field input,
.support-field select,
.support-field textarea {
  width: 100%;
  border: 1px solid rgba(43, 73, 52, 0.12);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.82);
  color: var(--support-ink);
  padding: 8px 10px;
  font: inherit;
  font-size: 13px;
  box-sizing: border-box;
}

.support-field textarea {
  resize: vertical;
}

.support-details-toggle {
  margin-top: 8px;
  border: 1px solid rgba(43, 73, 52, 0.10);
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.58);
  padding: 8px 10px 10px;
}

.support-details-toggle summary {
  cursor: pointer;
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #5f6f62;
}

.support-details-toggle[open] summary {
  margin-bottom: 10px;
}

.support-panel__actions {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
  margin-top: 14px;
}

.support-inline-status {
  font-size: 11px;
  color: var(--support-muted);
}

.support-thread-list {
  display: grid;
  gap: 8px;
}

.support-thread-card {
  width: 100%;
  text-align: left;
  border: 1px solid rgba(43, 73, 52, 0.10);
  background: rgba(255, 255, 255, 0.74);
  border-radius: 14px;
  padding: 10px;
  border-left-width: 5px;
}

.support-thread-card--low {
  border-left-color: #8db09b;
}

.support-thread-card--normal {
  border-left-color: #7c986b;
}

.support-thread-card--high {
  border-left-color: #d59642;
}

.support-thread-card--urgent {
  border-left-color: #b85b42;
}

.support-thread-card.is-active {
  border-color: rgba(41, 84, 54, 0.34);
  box-shadow: inset 0 0 0 1px rgba(41, 84, 54, 0.08), 0 10px 18px rgba(24, 43, 31, 0.08);
}

.support-thread-card__head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
}

.support-thread-card__subline,
.support-thread-card__age,
.support-thread-card__summary {
  font-size: 11px;
  color: var(--support-muted);
}

.support-thread-card__summary {
  margin: 6px 0 0;
  line-height: 1.45;
}

.support-thread-card__chips,
.support-detail-head__actions {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
}

.support-detail-head__actions {
  justify-content: flex-end;
  align-items: center;
}

.support-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  min-height: 26px;
  padding: 0 10px;
  border-radius: 999px;
  background: rgba(219, 232, 213, 0.66);
  color: #284832;
  font-size: 11px;
  font-weight: 700;
}

.support-detail-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: start;
  margin-top: 2px;
}

.support-detail-head__title {
  min-width: 0;
}

.support-detail-head__title h2,
.support-detail-head__title p {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.support-thread-meta-toggle {
  position: relative;
}

.support-thread-meta-toggle summary {
  list-style: none;
  width: 22px;
  height: 22px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  border: 1px solid rgba(43, 73, 52, 0.10);
  background: rgba(255, 255, 255, 0.72);
  color: var(--support-muted);
  font-size: 10px;
  font-weight: 800;
  cursor: pointer;
}

.support-thread-meta-toggle summary::-webkit-details-marker {
  display: none;
}

.support-thread-meta-toggle[open] .support-meta-grid {
  position: absolute;
  right: 0;
  top: 32px;
  z-index: 8;
  width: min(560px, calc(100vw - 32px));
  padding: 10px;
  border-radius: 14px;
  border: 1px solid rgba(43, 73, 52, 0.10);
  background: rgba(255, 252, 246, 0.98);
  box-shadow: 0 16px 28px rgba(24, 43, 31, 0.12);
}

.support-meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 10px;
  margin-top: 0;
}

.support-meta-item {
  padding: 8px;
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid rgba(43, 73, 52, 0.08);
}

.support-meta-item__label {
  font-size: 9px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: #6b7a6d;
}

.support-meta-item__value {
  margin-top: 4px;
  font-size: 12px;
  line-height: 1.45;
}

.support-message-list {
  display: grid;
  gap: 8px;
  margin-top: 8px;
}

.support-message {
  max-width: min(82%, 520px);
  padding: 10px 12px;
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.72);
  border: 1px solid rgba(43, 73, 52, 0.08);
}

.support-message--customer {
  justify-self: end;
  background: rgba(229, 242, 226, 0.92);
  border-color: rgba(63, 109, 73, 0.14);
  border-bottom-right-radius: 6px;
}

.support-message--admin {
  justify-self: start;
  background: rgba(246, 239, 223, 0.92);
  border-color: rgba(148, 111, 45, 0.16);
  border-bottom-left-radius: 6px;
}

.support-message--system {
  justify-self: center;
  max-width: min(94%, 640px);
  background: rgba(237, 240, 244, 0.78);
}

.support-message__meta {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: #6a7a6d;
}

.support-message--customer .support-message__meta {
  color: #476351;
}

.support-message--admin .support-message__meta {
  color: #8a6425;
}

.support-message--system .support-message__meta {
  color: #5d6877;
}

.support-message__body {
  margin-top: 6px;
  font-size: 12px;
  line-height: 1.5;
  white-space: pre-wrap;
}

.support-message-media {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.support-message-media__thumb {
  display: inline-grid;
  width: 72px;
  height: 72px;
  overflow: hidden;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 8px;
  background: #f8fafc;
}

.support-message-media__thumb img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.support-message-media__link {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  max-width: 100%;
  padding: 5px 8px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 8px;
  background: #f8fafc;
  color: #0f172a;
  font-size: 12px;
  overflow-wrap: anywhere;
}

.support-reply-box {
  margin-top: 10px;
}

.support-empty-state {
  min-height: 220px;
  display: grid;
  place-content: center;
  text-align: center;
  gap: 8px;
}

.support-empty-state--tight {
  min-height: 120px;
}

.support-empty-state h2,
.support-empty-state h3 {
  margin: 0;
  letter-spacing: -0.03em;
}

.support-empty-state p {
  margin: 0;
  max-width: 40ch;
  color: var(--support-muted);
  font-size: 13px;
}

.support-auth-links {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

@media (max-width: 1180px) {
  .support-grid {
    grid-template-columns: 1fr;
  }

  .support-detail-panel,
  .support-compose-panel,
  .support-list-panel {
    grid-column: auto;
  }
}

@media (max-width: 860px) {
  .support-help-callout--banner {
    grid-template-columns: 1fr;
  }

  .support-help-callout__action {
    justify-self: start;
  }

  .support-portal-app {
    padding: 10px;
  }

  .support-grid,
  .support-stats,
  .support-form-grid,
  .support-filter-grid {
    grid-template-columns: 1fr;
  }

  .support-detail-panel {
    order: 1;
  }

  .support-compose-panel {
    order: 2;
  }

  .support-list-panel {
    order: 3;
  }

  .support-topbar,
  .support-panel__head,
  .support-panel__actions {
    flex-direction: column;
    align-items: stretch;
  }

  .support-detail-head {
    grid-template-columns: minmax(0, 1fr) auto;
  }

  .support-detail-head__actions {
    justify-content: flex-start;
    flex-wrap: nowrap;
    overflow-x: auto;
  }

  .support-detail-head__actions .support-chip-button {
    width: auto;
    flex: 0 0 auto;
  }

  .support-detail-head__actions .support-thread-meta-toggle {
    flex: 0 0 auto;
  }

  .support-topbar__actions {
    width: 100%;
  }

  .support-topbar__button,
  .support-topbar__link,
  .support-primary-button,
  .support-chip-button {
    width: 100%;
  }

  .support-panel {
    border-radius: 20px;
    padding: 11px;
  }

  .support-field input,
  .support-field select,
  .support-field textarea {
    padding: 8px 10px;
  }

  .support-message {
    padding: 11px 12px;
  }

  .support-thread-meta-toggle[open] .support-meta-grid {
    right: 0;
    left: auto;
    width: min(560px, calc(100vw - 24px));
    margin-top: 0;
  }

  .support-message {
    max-width: 92%;
  }
}